Currently, if you go to your profile you see an option at the top called “Display Name” with a text field below it. Picture below.
I believe we should remove, or at the very least rethink, this field. There is a good bit of confusion around it and what it is for. For those of you who do not know, it exists to allow users to change the case of their usernames, but not the characters. For instance, I could change mine from Paco1342 to any of these: paco1342, pAco1342, PacO1342.
When attempting to change your name to something else, you receive this:
I can see how this would be very confusing. It appears we give them a place to change their name, and then don’t allow them to change their name. I think this needs a change. It looks like the two most liekly options are as follows:
Change the wording. It should specify that you can change the case, but not the characters. Maybe add that if they want to change names they can email support.
Remove it entirely. All in all, it feels unimportant and like it causes more problems than it solves. We already have a process in place to handle name changes, so it would be no additional strain on the GCT.
I’d love to hear people’s thoughts on this, and whether or not you’ve tried changing your username only to be bamboozled. If you have recommendations on a good way to change/fix the problem, please share!